Placing orders on chromacottoninks.com implies consent to abide by the terms and conditions below as well as the terms in our Shipping & Returns.
Chromacottoninks Supplies reserves the right to correct pricing on items listed incorrectly and to notify the customer prior to shipping of the item of an additional balance due or offer to cancel the order. Chromacottoninks Supplies is guaranteed to have the lowest delivered price on any product we carry. Other companies may appear to have lower prices at first glance, but once shipping costs are included Chromacottoninks Supplies will always come out ahead because low rate shipping on your whole order. If you ever find a lower price at an authorized distributor, submit proof and we’ll gladly beat their price.
Lowest Price Guarantee is at our discretion and does not include sales or promotional prices. The item must be in stock at the other retailer.
The other retailer must be a registered distributor of the product offered. The lowest price will be determined by calculating all costs including shipping and handling associated with the item at the other retailer.
Price Assurance Policy:
If an item on chromacottoninks.com is purchased and the price is lowered within 10 days, Chromacottoninks Supplies will reimburse the difference in cost to the customer as store credit that will apply to future orders. The customer must request this reimbursement within 7 days of the price change on Chromacottoninks Supplies, There will be no cash refunds as part of the price assurance policy.
Products with a warranty will have the warranty period listed on the product page. Any item without a warranty listed on the product page on Chromacottoninks Supplies does not have one. The warranty begins from the day the item is received and does not extend.
All products are guaranteed to meet their minimum performance requirements as set forth by the original equipment manufacturer. When a product fails to meet these expectations or requires repair/replacement, the warranty agreement is through the manufacturer and buyer is responsible for working with their representatives for warranty fulfillment. chromacottoninks Supplies is not responsible for warranty repairs, replacement, or fulfillment.
If you are having problems with a product contact Chromacottoninks Supplies Support at 1-201-820-1363. Chromacottoninks Supplies reserves the right to send replacement parts for any equipment being covered under warranty, instead of replacing the machine outright.
If Chromacottoninks Supplies determines that the equipment is not able to be repaired, then an RMA number will be assigned and the customer authorized to return the equipment for replacement. Any equipment older than 30 days may be replaced with a certified refurbished unit at our discretion.
If an item arrives in an unusable condition, you have 5 business days to report any damage or defects from the date you receive a product. You have 30 days starting from the date you receive a product to initiate a return.
Chromacottoninks Supplies reserves the right to request proof in the form of pictures to prove defects as well as the right to send replacement parts for items under warranty.
Order Error and Other Returns:
Any item being returned for a reason not determined to be Chromacottoninks Supplies error will be assessed a restocking fee and the customer will be responsible for return shipping. (Examples: Customer ordered the wrong item, item is no longer needed/wanted.) Items sent to the customer as a result of Chromacottoninks Supplies error will have a shipping label provided and will not be subject to a restocking fee.
The following terms apply for all orders billed and shipping within the US:
We accept payment by VISA, MasterCard, American Express, and Discover cards, as well as Paypal.
Items returned for refund will be processed within 3 business days of the time the item is received at our warehouse. Once a refund is processed it will usually be returned to the originating account within 2-3 business days, depending on the customer’s bank.
Risk of Loss:
All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping “Free on Board Shipping Point.”. This means that the risk of loss and title for such items pass to you upon shipment by the carrier.